Privacy Policy

1. Who we are

This privacy policy explains how GROWTH ENGINEERS LTD, trading as SpeakerGrow (“SpeakerGrow”, “we”, “us” or “our”), collects and uses personal information when you visit speakergrow.com, complete an application, book a call, contact us or otherwise use our services.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, email address, telephone number and business details.
• Application and booking information, including answers submitted through forms, your preferred meeting time and information you provide about your speaking business.
• Communications, including emails, messages, call notes and feedback.
• SMS information, including your mobile number, SMS opt-in status, consent date, time and source, and messages exchanged with us.
• Technical information, including IP address, browser type, device information, pages viewed, referral source and approximate location.
• Marketing preferences, including whether you have agreed to receive marketing communications.

Please do not submit sensitive personal information through our forms unless we specifically request it and explain why it is needed.

3. How we use your information

We may use personal information to:

• review applications and determine whether our services may be suitable;
• schedule, confirm and conduct calls or meetings;
• respond to enquiries and provide requested information;
• deliver and improve our website, services and customer experience;
• send service messages and, where permitted, marketing communications;
• protect our website, prevent misuse and maintain security;
• comply with legal, tax, accounting and regulatory obligations; and
• establish, exercise or defend legal claims.

4. Our lawful bases

Where data protection law requires a lawful basis, we generally rely on one or more of the following:

• Consent, for example where you choose to receive certain marketing communications.
• Steps before entering a contract or performance of a contract, such as reviewing an application, arranging a call or delivering an agreed service.
• Legitimate interests, such as operating and improving our business, responding to enquiries, understanding website use and protecting our systems, where those interests are not overridden by your rights.
• Legal obligations, where we must keep or disclose information to comply with law.

5. How we share information

We may share personal information with trusted providers that help us operate our business, including website hosting, CRM, form, survey, calendar, email, communications, analytics and professional advisory providers. These providers may only use information as needed to provide services to us and in accordance with their contractual obligations.

We may also disclose information where required by law, to protect legal rights or safety, in connection with a business sale or reorganisation, or where you have asked us to do so. We do not sell personal information.

6. International transfers

Some providers may process information outside the United Kingdom or the country where you live. Where required, we use recognised safeguards for international transfers, such as adequacy regulations or approved contractual clauses. Contact us if you would like more information about the safeguards used for a particular transfer.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and meet legal, accounting or reporting requirements. Retention periods depend on the type of information, our relationship with you and applicable legal obligations.

8. Cookies and similar technologies

Our website and embedded tools may use cookies and similar technologies to operate correctly, remember preferences, understand website use and support marketing. Where required, we will ask for consent before placing non-essential cookies. You can also control cookies through your browser settings, although disabling some cookies may affect website functionality.

9. Marketing communications

Where permitted, we may send information about SpeakerGrow services that may be relevant to you. You can unsubscribe at any time by using the link in a marketing email or contacting us. We may still send non-marketing messages relating to an application, booking, purchase or ongoing service.

10. SMS opt-in and text messaging

If you enter your mobile number and separately check the optional SMS consent box, you consent to receive recurring automated text messages from SpeakerGrow about your application, appointment reminders, service updates, follow-up communications and occasional marketing offers. Consent is not a condition of purchase. The checkbox is optional and must be selected by you; it is not pre-checked.

• Message frequency: Message frequency varies.
• Charges: Message and data rates may apply.
• Opt out: Reply STOP at any time to cancel and receive no further SMS messages, except a final confirmation of your opt-out.
• Help: Reply HELP for help or email [email protected].
• Consent records: We may retain the date, time, source and wording of your consent to demonstrate compliance and honour your messaging preferences.

Withdrawing SMS consent does not affect other services you have requested. You may opt in again later by completing the same consent process.

11. Your privacy rights

Depending on where you live and the circumstances, you may have rights to access, correct, delete, restrict or object to our use of your information, and to request transfer of certain information. Where processing relies on consent, you may withdraw that consent at any time.

To exercise a right, contact us using the details above. We may need to verify your identity before responding. You also have the right to complain to the data protection regulator in your country. In the United Kingdom, this is the Information Commissioner’s Office at ico.org.uk.

12. Data security practices

We use reasonable technical and organisational measures designed to protect personal information, including access controls, service-provider safeguards and measures intended to prevent unauthorised access, loss, misuse or alteration. No online system is completely secure, so we cannot guarantee absolute security.

13. Third-party websites and services

Our website may link to or embed services operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review them.

14. Age restriction

Our website, services and SMS programme are intended only for people aged 18 or older. We do not knowingly collect personal information from children.

15. Changes to this policy

We may update this privacy policy from time to time. The date at the top shows when it was last revised. Material changes will be communicated where required by law.

16. Contact us

Questions about this policy, your personal information or the SpeakerGrow SMS programme can be sent to [email protected] or by post to GROWTH ENGINEERS LTD, 6 Land Lane, Wilmslow, Cheshire, SK9 1DG, United Kingdom.